FAQ’s

HomeFAQ’s

About Our Products

Are your products safe for all skin types?
Yes, our formulations are crafted to be gentle and effective for most skin types, including sensitive skin. That said, we always recommend doing a patch test before introducing anything new to your routine.

Product Usage & Routine

Can I use your products with other skincare brands?
Yes, our products are designed to fit into your existing routine. Just introduce them gradually to see how your skin responds.
Do you offer personalized skincare recommendations?
Yes! Drop us a message with your skin goals and concerns, we’ll help you build a routine that works for you.
Can I use Be Purely You products if I have a skin condition (e.g., acne, eczema, pigmentation)?
Our products are formulated to support a wide range of skin needs, including acne-prone and sensitive skin. However, if you have a medical skin condition, we recommend consulting your dermatologist before use.
Are your products gender-neutral?
Yes. Our products are created for every skin, every soul, regardless of gender. Skincare is about self-care, not labels.
Where are your products made?
All our products are proudly made in India, using ethically sourced ingredients and sustainable practices.
Do you offer trial sizes or samples?
We are working on offering trial kits soon! Stay connected with us through our social media for updates.
Do your products have expiry dates?
Yes. All products have a shelf life of 18–24 months from the date of manufacture. Please refer to the packaging for the exact expiry date.

Shipping & Delivery

Do you offer free shipping?
Yes, we offer free shipping when you avail our offers. This is the only time free shipping is applicable. All other orders will have standard shipping charges based on your location.
How long does delivery take?
Most orders are delivered within 4–7 business days, depending on your location.
Where do you ship?
Currently, we ship across India. International shipping is in the works, stay tuned!
How do I track my order?
Once your order ships, you’ll receive a tracking link via Email and SMS. You can also log in to your account to check order status.
What should I do if my package is delayed or lost?
Get in touch with our support team and we’ll look into it right away.

Payments

What payment methods do you accept?
We accept all major debit/credit cards, UPI, net banking, and popular wallets.
Is Cash on Delivery available?
No, COD is not available.
Is it safe to pay on your website?
Absolutely. We use secure payment gateways to keep your information protected.

Returns & Refunds

What’s your return policy?
Due to hygiene reasons, we don’t accept returns on opened products. If your order arrived damaged or incorrect, please reach out within 48 hours.
What if I receive a damaged or incorrect item?
We’re so sorry! Email us with your order number and a photo of the issue, and we’ll make it right.
How long does it take to process a refund?
Once approved, refunds are processed within 5–7 working days.

Orders

Can I cancel or change my order after placing it?
We process orders quickly, but if you contact us within 1 hour of placing your order, we’ll do our best to help.
I didn’t receive an order confirmation email. What should I do?
Check your spam folder first. Still nothing? Drop us a message on WhatsApp on our customer care number and we’ll look into it.
How can I check the status of my order?
You can track your order through the link we send via Email/SMS or log into your account to see order details.

Offers & Subscriptions

Do you offer any discounts or promotional codes?
Yes! Keep an eye on our homepage for the latest offers.
How can I apply a discount code?
Add your code at checkout before you complete the payment. Only one discount can be applied per order.
Do you offer skincare subscription boxes?
Not yet, but we’re building something exciting. Stay tuned!
Do you have a loyalty program?
We’re working on one! For now, follow us on Instagram/Facebook and join our Be Purely You Tribe

Sustainability & Ethics

Is your packaging eco-friendly?
We’re moving towards sustainable packaging, and most of our packaging uses recyclable materials and is designed to minimize waste wherever possible.
Do you follow sustainable or ethical sourcing practices?
Yes. We partner with responsible suppliers who align with our values of quality, care, and transparency.

Brand & Contact

How is Be Purely You different from other skincare brands?
At Be Purely You, we don’t ask you to transform. We invite you to return to yourself. Our products are crafted to honor your natural beauty, nourish your skin deeply, and heal from within. Rooted in authenticity and clean, soulful formulations, our skincare sees the soul in you. Not just your skin.
Where else can I buy Be Purely You products?
Right now, we’re only available online through our website, so you get the freshest batches directly from us.
How can I contact your support team?
Email us at customercare@bepurelyyou.com or call / WhatsApp us on +91 94038 93117. You can use the contact form on our site and we’ll get back to you within 24–48 hours.
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